Shipping policy
Thank you for shopping with ANDERSON TREASURE ANN. As a dedicated apparel retailer offering stylish and durable clothing items, we prioritize precise order fulfillment and reliable global shipping solutions. Our core goal is to process every customer’s clothing order correctly, protect product quality through careful packaging methods, and ensure timely delivery of all goods in impeccable condition.
1. Order Processing Standards
After your order confirmation is received, all apparel purchases will undergo internal verification, quality inspection and secure packing within 1-3 business days, excluding weekends and official public holidays. During high-demand shopping periods and large promotional campaigns, increased order volumes may prolong standard processing schedules. Customers will receive immediate notifications if any major shipping delays occur.
2. Shipping Fees and Delivery Timeline
Shipping costs for all clothing orders are calculated dynamically based on order size, item weight and final delivery location. All applicable logistics fees will be clearly displayed on the checkout page before payment is finalized, ensuring complete pricing transparency for every purchase.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery windows serve only as general estimates. Actual parcel arrival times may fluctuate due to courier service interruptions, customs clearance procedures, unfavorable weather patterns, global logistical bottlenecks and national holiday observances.
3. Shipment Confirmation & Tracking Updates
Once your clothing order departs our facility and is officially shipped, you will receive an automated confirmation email containing exclusive tracking details for your parcel.
Tracking functionality and real-time logistics statuses will typically be updated and accessible for customer viewing within 24-48 hours after the carrier completes parcel collection and system registration.
4. Delivery Address Responsibility Clause
Customers are solely responsible for verifying accurate and comprehensive shipping address details during checkout. ANDERSON TREASURE ANN will not bear any responsibility for misdelivered, lost or returned parcels resulting from inaccurate or incomplete address information provided by customers. Any packages returned due to address errors will require additional reshipping fees to be covered by the buyer.
5. Lost and Damaged Parcel Support Process
If your apparel parcel is lost during transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation. For orders arriving with damaged garments or compromised packaging due to shipping incidents, please submit a support ticket within 48 hours of delivery with clear photographic proof of damages. Our team will assess the case and deliver effective resolutions promptly.
6. Apparel Care Guidelines & Liability Limitations
Every clothing product is paired with tailored care instructions that outline proper wearing, laundering, drying and maintenance practices. All apparel must be cared for in full compliance with these provided guidelines. ANDERSON TREASURE ANN accepts no liability for product damage, fabric wear or deformation caused by improper customer maintenance, unauthorized alterations or general product misuse.
7. International Shipping and Customs Terms
Cross-border shipments of clothing items may incur import duties, customs taxes and clearance charges based on the regulatory rules of destination countries. All such additional fees are the sole obligation of the customer and are not included in item prices or standard shipping rates.
8. Official Customer Support Information
If you have any questions, concerns or policy inquiries regarding this Shipping Policy and your order’s logistics progress, please contact our support team through the official channels listed below:
Trade Name: ANDERSON TREASURE ANN
Phone number: +12187365612
Email: service@silivexqu.shop
Physical address: 380 COOLEY SPRINGS RD CHESNEE SC 293239605